Canadiantiresucks.com
Just when I thought the shopping experience at Canadian Tire couldn’t get any worse:
The other day I tried to buy a $14.99 discounted Xbox game with a bunch of other stuff at the Canadian Tire on 7th and Cambie (Max Payne 2, if you’re interested). Of course they’ve streamlined the checkout process there, so we were forced to use the self-checkout. By “use” I mean “fail to use,” since it never works. The very harried staff person who is required to be there to help everyone get through the checkout mess started trying to scan our stuff and get us out of there, until she got to the game. Repeated attempts to scan it failed, until finally she said it wouldn’t scan at all.
Then she said, “Do you really want this?” I was taken aback—did she really just ask me that? I did what you or anyone else would have done—I looked her in the eye and said, “Yes.”
She responded by trying to impress on me how long it would take to get the item added to my bill: the extra staff that would have to be summoned, the levels of managerial clearance to be negotiated. Finally I gave up and told her to keep it.
I wonder how many dollars of business Canadian Tire loses every day because their user experience is so bad?
The other day I tried to buy a $14.99 discounted Xbox game with a bunch of other stuff at the Canadian Tire on 7th and Cambie (Max Payne 2, if you’re interested). Of course they’ve streamlined the checkout process there, so we were forced to use the self-checkout. By “use” I mean “fail to use,” since it never works. The very harried staff person who is required to be there to help everyone get through the checkout mess started trying to scan our stuff and get us out of there, until she got to the game. Repeated attempts to scan it failed, until finally she said it wouldn’t scan at all.
Then she said, “Do you really want this?” I was taken aback—did she really just ask me that? I did what you or anyone else would have done—I looked her in the eye and said, “Yes.”
She responded by trying to impress on me how long it would take to get the item added to my bill: the extra staff that would have to be summoned, the levels of managerial clearance to be negotiated. Finally I gave up and told her to keep it.
I wonder how many dollars of business Canadian Tire loses every day because their user experience is so bad?
posted by Todd Dremver at
5:19 PM
3 Comments:
You should have tried "Hey - go fuck yourself."
It occurred to me, but the poor clerk was probably suffering just as much as me from Canadian Tire's failures, if not more. She has to deal with that shit all day.
Yeah but she gets paid for it. Not much but she does. If she doesn't like it she should just get another job. If staff keeps leaving, Canadian tire might just do something about all their employees who know nothing about their business.
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